We keep your data safe

We have taken extensive measures at all levels to ensure that user data is safe within our system and have met the privacy standards of the largest digital privacy certification body, TRUSTe. For more, information see our Privacy Policy.

ShiftPlanning is compliant with the US/EU Safe Harbor program and we oblige to provide our users with high security and privacy standards recognised by the US./EU Safe Harbor principles.

We Self-Certify Compliance with:

Safely encrypted

ShiftPlanning provides an optional Secure
Socket Layer (SSL) to access accounts.

This provides 256 bit encryption between client computers and our servers. In layman terms this is the same level of protection that online banks use throughout the world and is also military grade. So rest assured we have you covered in that area as well!

The Secure Socket Layer (SSL) encryption ensures that all communication channels between ShiftPlanning and you are safeguarded and private.

Dedicated Servers

ShiftPlanning's data center is located on the Softlayer’s N7 node in Dallas, Texas and it is monitored 24/7 to ensure that the servers are always safe and your data always available. We perform an hourly offsite backup that can be restored within minutes ensuring that account data is never lost.

SOC2 Certified

We go through great lengths to ensure that our data centre security is up to the highest standards. Our strict security protocols have undergone a comprehensive SOC 2 certification audit.

Our data centre is protected against any unauthorised physical and logical access and our system processing is complete, accurate, timely and authorised. All your confidential data is protected and all information collected in our data centre is private. The SOC 2 certification was the next logical step forward after the previously used SSAE 16 and SAS 70 Type II, Tier 4. We opted for the SOC 2 in order to meet the needs of a broad range of ShiftPlanning users and assure them that we have the best security systems in place to safeguard their data and information.

It’s YOUR data

Download at any time

To give clients complete peace of mind, up-to-date account information can be downloaded from ShiftPlanning at anytime.

Privacy settings

The app offers robust account settings and permissions to ensure that employees and managers only have access to the data to which they are privy.

Unmatched Reliability
& Transparency

ShiftPlanning takes pride in its server reliability and we boast an uptime track record of +99.9%. We are dedicated to providing the best quality of service to our users and making their company data available at all times.

We are commited to providing the highest level of service and operational transparency, and our users can check on uptime anytime through our ‘Status Dashboard’ at status.shiftplanning.com. This record includes both scheduled maintenance which we post to our announcements forum and unscheduled downtime.

During a downtime, our status page will be updated in real-time with the latest updates. We also tweet updates in realtime from our Twitter account.

Frequently asked questions

Show More Questions
  • Where is all the data stored?
    All the data is securely stored at the ShiftPlanning data center located in Dallas, Texas. The data center is monitored 24/7 to ensure that the servers are always safe and your data always available.

    What type of security measures do you have in place?
    The ShiftPlanning data centre has undergone a comprehensive SOC 2 certification audit and all communications between users and the server use the Secure Socket Layer (SSL) 265 bit encryption to keep your data safe and private.

    We are not forcing all data to be encrypted, just some parts involving authentication, authorisation and payments. However, there is an option in our administration panel for each client to force the Secure Socket Layer (SSL) 265 bit encryption for everything regarding clients data.


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