Zendesk Integration - Online Employee Schedule Software | Workforce Management – ShiftPlanning.com

Zendesk Integration

Integrate Ticket Data to Optimize Support Staff Schedules

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Powerful Employee Scheduling Meets Industry-Leading Customer Service Management

What is Humanity?

Industry-leading employee scheduling software that enables managers to not only create accurate work schedules quickly and in the cloud, but also monitor employee attendance and easily put together reports and timesheets to facilitate better payroll practices.

What is Zendesk?

Zendesk is the #1 cloud-based customer service software solution for businesses who want to keep their customers happy while making their support teams more productive and streamlining the process of providing better customer service to their clients.

How They Work Together

By taking the ticketing data that ZenDesk provides on what times of the day and week your company gets the most customer support requests and combining it with Humanity, you can schedule your support agents better to make sure you have coverage at all times while saving time and money in the process.

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