How ShiftPlanning Helps Your Call Center Business
handle all aspects of workforce management with one tool.
eliminate unnecessary overtime costs.
easily create separate schedules for each sector or team.
Improved Employee Retention
Automatic tracking of employee preferences
schedules around each employee’s individual shift preferences.
Ensures adequate staff
always have enough staff working at all times.
staff can arrange shift swaps electronically without involving a manager.
SMS notification system
employees receive SMS text notifications about scheduling and shifts.
Detailed employee performance reports
give management ability to make wise staffing decisions.
Control over shifts at a glance
managers can see and control shift swaps, vacations, and open shifts in real time.
Time is money in any business, but this is especially true for those who own and manage a call center business. Scheduling work shifts and managing your call center representatives can present quite the challenge and take up huge blocks of time.
There is a better way – ShiftPlanning scheduling software.
ShiftPlanning is a workforce management application that provides you with a customizable, streamlined way to schedule, track, and communicate with your call center representatives. Try a free trial version of ShiftPlanning today and stop wasting time and money.
ShiftPlanning has helped other call centers and we can do the same for yours.
Savoury Chef Foods began in 2005 as a personal chef agency that quickly grew into a full service catering business. They’ve catered events for famous politicians, presidents, Hollywood
Jersey City Food Co-Op Board has been around since 2009. The company is a food co-operative in Jersey City, New Jersey. They have to staff the regular food pickups, as well as various events, and meetings that are held by our many committees.
What our customers have to say
From reducing or staff to spending less time on the phones, we saw the savings almost immediately. Knowing that the right people show up at the right place to provide our quality service gives us an ease of mind that is much needed in our fast-paced hospitality industry.
When it comes to owning and operating a call center business, time is money. When it comes down to the task of scheduling work shifts for your call center representatives, unless you’re utilizing ShiftPlanning state-of-the-art online employee scheduling software, you’re wasting time and money.
ShiftPlanning packs the high-tech punch that call center owners demand in their staff scheduling programing. Completely customizable, ShiftPlanning can be set up to automate and streamline every bit of criteria that is part and parcel to running a profitable call center. ShiftPlanning will free you and your team to drive more sales.
SHIFTPLANNING’S STATE-OF-THE-ART PROGRAM ALLOWS MANAGERS TO CREATE STAFF SCHEDULES BASED ON REAL TIME DATA THAT INCLUDES:
- Sales volume forecasts.
- Employee availability and schedule preferences.
- Individual skills: customer service or sales staff.
- Individual pay levels.Vacation schedules.
Schedule your call center representatives, so they never miss a sale.
ShiftPlanning automatically applies any and all variables to create each individual schedule within seconds, eliminating the lost hours and wages previously spent on performing the chore manually. ShiftPlanning is designed to eliminate man-made errors that cost companies millions in lost revenues annually. In a workplace as diverse and requiring as much multi-tasking as a call center, ShiftPlanning automatically eliminates unnecessary overtime and unexpected staff shortages.
ShiftPlanning can also be configured separately for each department so there is never any doubt that a qualified employee is scheduled for each job.
Providing 21st-century technology in an intuitive, broad-spectrum program, ShiftPlanning takes the minute changes that are inevitable with every employee scheduling process and resolves them immediately with no disruption to the scheduling process. Last-minute changes no longer have to mean last minute scrambling, panic and potential disaster; ShiftPlanning is designed to immediately locate replacement staff with its integrated SMS messaging system that places employees and managers on instant notice at the touch of a mouse.
SHIFTPLANNING SCHEDULING SOFTWARE INCORPORATES THE NECESSARY PRIMARY AND PERIPHERAL FUNCTIONS THAT USED TO TAKE HOURS TO UPDATE AND MAINTAIN, INCLUDING:
- Automated shift scheduling for every employee, quickly and efficiently.
- Streamlining employee rotations.
- Managing requests for time off.
- Managing requests for shift swapping.
- Managing shift bidding and vacation bidding procedures.
- Managing overtime equalization.
Call centers must reign in labor expenses in order to maintain economic feasibility in their highly competitive market. Although many call centers have adapted automation when it comes to human resources and payroll management, it is surprising how many have yet to bring their complex shift scheduling management out of the dark ages.
Manual approaches to scheduling staff are not only huge time sinks, they leave call center owners vulnerable to costly mistakes that undermine profitability and operations.
SHIFTPLANNING IS USED IN THE CALL CENTER INDUSTRY IN MULTIPLE WAYS AND NUMEROUS SECTORS:
- Set up a separate schedule for trainees.
- Allow employees to arrange their own shift swaps electronically without disrupting a manager.
- Easily create separate schedules for every sector.
- Offer individual schedule management options for team leaders.
- Allow sector managers to oversee and control, vacations, open shifts, scheduling requests, etc.
- Let the integrated SMS notification system make scheduling fast and easy.
- Sets up a separate schedule for trainees.
- Easily creates separate schedules for every sector.
- Offers individual schedule management to team leaders.
- Allows sector managers to oversee and control shift trades, vacations, open shifts, etc.
- Provides a SMS notification system to make scheduling fast and easy.
ShiftPlanning in action
Buzz From around the web
- Improve customer service by keeping adequate staff working at all times.
- Eliminate unnecessary overtime costs.
- Reduce employee turnover by scheduling around each staff member’s individual shift preferences.
- Reduce unauthorized absences.
- Free up your team to drive more sales.
ShiftPlanning’s totally customizable software has powerful tools that make shift scheduling easy, streamlined and cost effective.
ShiftPlanning makes shift scheduling, managing, and now payroll easy, streamlined and so cost effective you can be reigning in out-of-control expenses within your first pay cycle.
Managers can remotely check on employees that are clocked in and enforce schedules. Employees can be prohibited from clocking in early, or clocking out late.
Click here to find out more about what ShiftPlanning can do for your business. Since the custom set-up is free, you have nothing to lose except your old, costly scheduling process.