How ShiftPlanning Helps Your Call Center Business
handle all aspects of workforce management with one tool.
eliminate unnecessary overtime costs.
easily create separate schedules for each sector or team.
Improved Employee Retention
Automatic tracking of employee preferences
schedules around each employee’s individual shift preferences.
Ensures adequate staff
always have enough staff working at all times.
staff can arrange shift swaps electronically without involving a manager.
SMS notification system
employees receive SMS text notifications about scheduling and shifts.
Detailed employee performance reports
give management ability to make wise staffing decisions.
Control over shifts at a glance
managers can see and control shift swaps, vacations, and open shifts in real time.
Time is money in any business, but this is especially true for those who own and manage a call center business. Scheduling work shifts and managing your call center representatives can present quite the challenge and take up huge blocks of time.
There is a better way – ShiftPlanning scheduling software.
ShiftPlanning is a workforce management application that provides you with a customizable, streamlined way to schedule, track, and communicate with your call center representatives. Try a free trial version of ShiftPlanning today and stop wasting time and money.
ShiftPlanning has helped other call centers and we can do the same for yours.
Savoury Chef Foods began in 2005 as a personal chef agency that quickly grew into a full service catering business. They’ve catered events for famous politicians, presidents, Hollywood
Jersey City Food Co-Op Board has been around since 2009. The company is a food co-operative in Jersey City, New Jersey. They have to staff the regular food pickups, as well as various events, and meetings that are held by our many committees.
What our customers have to say
From reducing or staff to spending less time on the phones, we saw the savings almost immediately. Knowing that the right people show up at the right place to provide our quality service gives us an ease of mind that is much needed in our fast-paced hospitality industry.