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Temple University Emergency Medical Services (TUEMS) is a recognized student-run organization that provides Basic Life Support to the area around Temple’s Main Campus. The students who participate in TUEMS are certified EMTs who also undergo training at the Temple University Hospital Emergency Department and through the International Police Mountain Bike Association. Each staff member is scheduled for 16hrs of service per month and the team as a whole has responded to more than 670 incidents with an average response time of 2 minutes 14 seconds. The Temple University EMS has grown since its 2005 founding from 8 to 47 staff members. Previously scheduling by email and excel, they faced the common scheduling issues of many other student based organizations.
The student staff members have responded positively to ShiftPlanning and enjoy being able to see their work schedule in real time from anywhere they are connected to the internet. They also benefit from being able to enter and change their availablity, so they can meet their commitment at a time that is most convenient in the ever-changing and often packed schedule of a student. Staff members have described the scheduling software as “cool.”
Getting the students more involved in scheduling processes and having flexible permissions that allow for multiple schedulers, have allowed the EMS managers to save time and focus on other areas of operations the help them to serve the university and save resources of the Philadelphia Fire Department Medics.
ShiftPlanning team is awesome. Keep up the good work. – Matthew Santiago (Captain of Operations) – Temple University Emergency Medical Services
The ShiftPlanning team believes the service the EMS provides to the Temple community is “awesome” as well, and we’re glad to be of help.
You can see the full case study at shiftplanning.com/templeuniversityems.