Yale University School of Medicine - Department of Emergency Medicine - Education Scheduling - Case Study

Case Study: Yale University School of Medicine - Department of Emergency Medicine in New Haven, Connecticut, United States

Business Overview

We recruit patients for multiple research studies from the Emergency Department at Yale University. In order to maximize the number of patients that are recruited we have coverage 24 hours a day 7 days a week and employ both student and full time employees in order to ensure that all hours are covered.

Scheduling Overview

Previous Scheduling Method

Before using the work scheduler ShiftPlanning we were using a calendar on Microsoft word that was stored on a drop-box account that everyone could access. However this created problems that when people would try to look at open shifts and pick them up multiple copies of the calendar would get created and there would be a lot of confusion.

Since ShiftPlanning

The work scheduler ShiftPlanning has made scheduling so much easier as the students are now able to trade shifts with each other directly without having to involve management. Additionally, the ability to leave shifts open and have employees pick up these open shifts that they can work rather than having to schedule all shifts has made the initial scheduling process much easier.

Scheduling so much easier, I would definitely recommend ShiftPlanning to others. - Matthew Naftilan - Yale University School of Medicine

Further

I very much like the live help function as it saves a tremendous amount of time when I cannot find something in the help section myself. Also It seems that the ShiftPlanning team is working very hard as there are constant updates and improvements to the system.