Wardenburg Health Center - Medical Staff Scheduling & Workforce Management - Case Study

Case Study: Community Health, Wardenburg Health Center in Boulder, Colorado, United States

Business Overview

We are the public health division of the university health center since 1988. Recently (3 years ago) we began the process of integrating three small departments with specific focuses into one department with a comprehensive public health mission to educate students about health issues that have an impact on persistence and completion in school. That process has been challenging especially in that it required much more cooperation among workers, and created a more complex work flow. Exponentially more complex. ShiftPlanning really saved me and therefore all of us in managing this complexity.

Scheduling Overview

We started with just one employee an know we have 30 in total. We have 14-16 paid student employees, 6 professional staff, 5 interns and 16 volunteers. Everyone is involved. The class schedules change by semester and there are numerous breaks, midterms, etc. Our work entails providing presentations and other health related activities to a 30,000 person campus. Keeping track of all this is a brain damaging effort, but ShiftPlanning has preserved my sanity and has made this all possible.

Previous Scheduling Method

Paper based, but it was a lot simpler when there were three little programs with 8 people or so involved in each little area. When we mashed it up, things got exponentially more complicated.

Since ShiftPlanning

I would absolutely recommend the employee schedule maker ShiftPlanning to others. I do not have the time to do a paper based system for all these people - I don't even know how that would work in this day and age and our current very constrained fiscal environment.

College student employees can log on and check their schedules remotely, which is essential for them - otherwise we would not have the level of communication and ability to respond to presentation requests we do. We are in our first semester of using the work scheduler ShiftPlanning and I can see that as we shift to this method we will all be better at using the many valuable components it offers.

OMG, ShiftPlanning has made it possible to do scheduling. - Lee Scriggins - Community Health, Wardenburg Health Center

Further

The ShiftPlanning team is helpful and creative. Every time I've gotten a little confused or frustrated about a feature, I log in one day and the problem is gone; some upgrade has fixed it. It's like you all are really thinking ahead of me and keeping track of how folks use it.