Ronald McDonald House Charities - Non-Proft & Volunteer Scheduling - Case Study

Case Study: Ronald McDonald House Charities in Morgantown, West Virginia, United States

Business Overview

Ronald McDonald House Charities of Morgantown, WV is a non-profit 501(c)(3) corporation established to provide families, with critically ill children receiving medical services in the local area, a home like environment where the families can stay at no cost to them. We offer full kitchens, laundry services, entertainment areas, private bedrooms with showers to all families staying with us. The organization was started in Morgantown over 21 years ago in 1990 and we have served over 28,000 families since the doors opened.

Scheduling Overview

Originally there were 4 employees and we currently have 10 employees. We have a few scheduling challenges. One challenge we face is changes in scheduling. Since we have a low number of employees if one calls off it is difficult to shuffle the schedule around to cover the shift. Also, it is difficult for employees to swap scheduled dates with each other. Another challenge we face is accurate time sheets. Our payroll is dependent on the employees writing in their hours.

Previous Scheduling Method

Our previous work scheduler system was the usage of written time sheets which are reviewed by a manager and compared to the schedule.

Since ShiftPlanning

We are fully staffed and ShiftPlanning is very helpful in scheduling, time recording, and changing of schedules.

I would absolutely recommend ShiftPlanning. - Steve De Jesus, Executive Director - Ronald McDonald House Charities

Further

I recently sent an email inquiry and I received a very rapid response. That level of customer service greatly impressed me.