Oregon College of Oriental Medicine - Medical Staff Scheduling & Workforce Management - Case Study

Case Study: Oregon College of Oriental Medicine in Portland, Oregon, United States

Business Overview

OCOM is the Oregon College of Oriental Medicine which operates two clinics for practicing Masters and DAOM Interns to work with licensed acupuncturist to develop their skills. The Oregon College of Oriental Medicine was established 1983 and the clinic began operation in 1997. Currently OCOM Clinic sees 35,000 patients a year between 2 main clinics in the south east Portland area.

Our mission statement says it all "Transforming health care by educating highly skilled and compassionate practitioners, providing exemplary patient care, and engaging in innovative research within a community of service and healing." OCOM offers a Master of Acupuncture and Oriental Medicine (MAcOM) and Doctor of Acupuncture and Oriental Medicine (DAOM) degree program. OCOM staff, faculty, and students strive to set standards for and perform at highest professional levels academically, clinically, and in the research program. To that end OCOM is ranked number one often when it comes to acupuncture colleges in the United States.

Scheduling Overview

OCOM employs about 110 plus faculty and staff and employs another 135 work study students throughout the year. I manage about 35 - 40 of those students in the clinical setting. I have been overseeing the clinical work study staff for about 6 months and have found scheduling numerous short and flexible shifts difficult until I found the work scheduler ShiftPlanning in a Google search.

Previous Scheduling Method

The previous clinical work study manager would schedule from a white board and an excel calendar print out along with a seldom used keepandshare.com account.

Since ShiftPlanning

The staff at ShiftPlanning has been more than accommodating and great to work with. If I have had questions I got answers via online chat support instantly. The employee schedule maker ShiftPlanning leaves little to want and is feature rich so much so I have yet to utilize it all.

I have recommended ShiftPlanning to colleagues and staff looking for an easy way to manage teams and group schedules. Most came to me after learning I had implemented an easy and intuitive scheduler and wanted to know more. - Michael McBride - Oregon College of Oriental Medicine