ShiftPlanning will be profiling our users as part of our "case study spotlight" series. If you'd like to have your business covered, please complete the questionnaire here and send to allena@shiftplanning.com. Completed case studies will be granted a free one month credit to their account. Please send any questions to info@shiftplanning.com
The Geek Squad is North America's largest and most recognizable tech support company. Geek Squad agents provide in-store, in-home, and online support.
Before ShiftPlanning, the online support division's default scheduling tool was Outlook Calendar. Schedulers had to manage appointments & shifts for staff members in locations across the country. Keeping shift trades and staff communications organized and up-to-date was a major hassle.
Using ShiftPlanning as their employee scheduling tool has enabled them to view their entire department schedule in realtime, sync and access employee schedules from mobile platforms, and manage shift swaps easily and efficiently. ShiftPlanning has helped to ease the load of managers and allowed staff members to take a more active role in scheduling processes.
In the words of, Geek Squad 'Virtual Agent' Josh Ussery, ShiftPlanning has offered “Huge improvements over our previous system.”
You can see the full case study at shiftplanning.com/geeksquad.
Happy Scheduling!
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