New Orleans Aviation Board - Transportation Scheduling Software - Case Study

Case Study: New Orleans Aviation Board in New Orleans, Louisiana, United States

Business Overview

In the mid 1930's, it became apparent to the City of New Orleans that the municipal airport located on the south shore of Lake Pontchartrain was no longer large enough to service the City's growing air transportation needs. Expansion of the lakefront facilities was considered too costly. An Aviation Division of the Department of Public Property of the City of New Orleans was formed to coordinate with the Civil Aviation Authority (CAA, now the Federal Aviation Administration -FAA) to establish a New Orleans Airport.

Before any construction began, the United States became involved in World War II on December, 1941. The land for Moisant Field was taken over by the U.S. Government for use as an air base. Facilities were constructed on this land by the Federal Government and were used by the Army until the end of the war in August 1945. In 1946, the Federal Government returned the land plus 295 adjacent acres to the City of New Orleans.

The three letter identifier for Louis Armstrong New Orleans International Airport is MSY. It stands for Moisant Stock Yards.

Scheduling Overview

We started with 2 employees and now we have 22 paid employees. We have a mixture of part-time and full-time paid employees and plan to add up to 50 volunteers over the next year. This in and of itself causes some very difficult scheduling challenges. We have at least 5 locations that we manage from 5AM to 9PM daily assisting just about 700 passengers every day.

Previous Scheduling Method

We did not use one because there were only 2 employees.

Since ShiftPlanning

In May I was assigned an additional role here at the Airport in New Orleans – Customer Service Manager. I was told that my staff would increase from 2 to 20 and that I may have up to another 50 volunteers in my department. My first thought was how am I going to schedule all of these people. One of the first choices I found during my search was the work schedule maker ShiftPlanning. After working with the site for only a few minutes, I knew this was going to make my job much easier.

The Customer Service Department started using the employee schedule maker ShiftPlanning in May of 2011 and has made the transition to a larger department much easier.

Thank you so much for such a great tool!!! - Reed Barnes - New Orleans Aviation Board

The ShiftPlanning team was extremely helpful in answering my questions. I would 100% YES!! recommend ShiftPlanning to others.

Further

The vacation and availability features make it very easy to match employee requests with staffing needs.